NEWTON, NEW JERSEY -- In March (lower than seven months back) I'd a $10,000 work accomplished to setup laminate flooring on my full initially ground. I replaced fifteen-twenty yr outdated laminate flooring, some carpet and some linoleum and went by using a seamless total 1st flooring of the key gate ebony oak. Since the flooring in the various rooms had differed the installers proposed a complete substitution from the subfloor in an effort to ensure everything was amount. Regardless of the unanticipated cost of $one thousand we made the decision if we have been going to do the job we should always do it appropriately and chose to pay the more money. Less than six months later on I started to detect that around where by the ground transitions from the consume in portion of the kitchen area to the living room was bending when walked on. Sometimes it appeared so off that you could potentially Practically vacation above the lil. Following a MONTH of arguing with customer service I eventually obtained anyone out below to take a look at it but it was the first installer.
I might certainly love to talk with people that review the installation system in Northern California to discuss our problem in depth during the hope of getting it settled.
Oct 12, 2017 at 9:fifty one am I'd carpet put in in my upstairs a few year ago. Receiving the carpet was a difficulty in itself. The installers brought the incorrect carpet then they came on the wrong date and afterwards they didn’t have the best product. Empire was giving me a tough time with the price since they insisted they brought the proper carpet when it absolutely was clearly a less expensive one particular. The moment everything was finally ironed out, the carpet started to warp gradually but surely. I known as the 800 number and was put on hold additional time I termed. When I finally acquired anyone, they reported they might cost me $35 to have a look at it and afterwards based upon how undesirable it had been they must figure out a value…do you think you're kidding me?
We’re let down to listen to that your fix was not concluded as scheduled. We understand your aggravation, and we’ll be in connection with you Soon to debate a feasible resolution.
Thank you for bringing your concerns to our focus. We apologize for the lack of follow up which you’ve received, and we’d like to understand extra.
He informed me that the carpet installers weren't the schedulers and they need to not have instructed me that they might be back at 9:00 AM. Terri even told him that we would be ready to routine it in a later on date if he would honor their promotion which was to provide the instillation finished by Thanksgiving or it was free of charge.
The one particular rest room leaked all over when flushed given that they didnt get it sealed w a hoop effectively. The bathroom continues to be not usable and i bought a far better ring for them to implement. Appears to be loke i have to insrall the bathroom myself.
April 19, 2018 at five:26 pm If I could give your business minus ratings I definitely would. On Friday April 13, 2018, installers arrived to our property to install our vinyl flooring. They showed up at 11am and didn't start out until eleven:30am over a task that was supposed to choose all day long. They squeezed us between a career that they had in the morning plus a task they were doing that evening. They ended up needing to go away at 7pm Along with the promise that they would be back again the next day to finish The task. Saturday arrived and no person showed up. I needed to phone the direct installer, Hector, who instructed me which they didn’t Focus on Saturday’s and he was with relatives and would not be coming. I right away called customer service to complain. In seeking over our partially done floor we noticed that rather than one/four″ plywood underlayment they had put down three/sixteen″ strand board. Affordable stuff. You can find numerous bubbles in our flooring and it absolutely was set up cracked by a 1/2″ . They took a service report and said that someone would Get hold of me with 24 organization several hours. I needed to connect with again many moments conversing with various people today ahead of I got a return phone from a customer service supervisor, Donna Martin, within the Sacramento Office.
May perhaps 1, 2018 at four:06 pm Disgrace Shame Shame to Empire Today…. the use of inexperienced laborers to setup tile. We experienced the tile installed last 7 days and even now have not read again from the supervisor or inspector on all the issues. Essentially on day just one the tile installer appeared to really know what he was doing but he didn’t return the second day and left it up to two inexperienced laborers to complete.
I might be calling the higher Small business Bureau and won't ever endorse using Empire for just about anything ever again. I know that i'm just one person, but I'll influence this organization with my voice.
The transitions from some rooms had been off by ½ to one inch in peak, transitions done improperly along with the molding, quarter-spherical was calculated, Reduce and set up badly.
In actual fact I mentioned this business to persons in line at Meijer’s they usually understood about empire and would not make use of them for practically nothing. They've experienced friends and family who had expert comparable issues with empire. I see that the business responds to these speedily, Yeah Ideal, this is actually an organization empire flooring phone number who don’t care about customer fulfillment or service.
I'd set up them myself. The following day the installers confirmed up to set up the lamenet ground, I confirmed them what was to become performed almost nothing was explained at that time, 45 minutes to your fifty percent one hour later on I have a simply call the man to the phone tells me that it had been gonna cost me five hundred bucks far more because of a difficulty with asbestos.. He said I'd two options, a person was to acquire the floor flooted or have a person appear out and examination it for asbestos I chose the main a person mainly because this is the rental And that i necessary to get it finished immediately.
My mom told them that they have got the incorrect to put in her carpeting Exactly what are you carrying out below. Installer left I am there ready on installers ????????? Of course I identified as my salesman and he never ever referred to as me back again. This really is an organization who don’t have confidence in having it do correct The very first time and you will only say I’m sorry this happened to you personally and I fully grasp so again and again (It has No impact) I guest the upper you are in a company signifies that you don’t should call a customer back again (Rueben) Use this firm if you want, don’t say no person instructed about this business……