twelve/8/2017 1013am ticket# 1-2924779250 want my money refunded back again it's now 15 times to Xmas my property is wreck and not a soul from empire has identified as me at all. I've needed to simply call them consistently to acquire answers. I requested that I never contend with Lisa or Justin, I just want my money back and Otherwise I are going to be gonna smalls statements court and getting a legal professional to receive my a refund. They put in this on Nov 29th 2017 and I have already been calling each individual other working day without having action or reaction from Empire.
At 9am. Then they claimed 11-one which has a simply call from a manger inside of 30min. Now I termed back again in. A person has me on hold checking While using the Boston office.
Remember to electronic mail us at customersupport@ empire-today.com with the two your concerns and account data. You should definitely mention Headquarters in the subject line.
January 24, 2018 at 10:14 am Okay I are already dealing with this given that September of 2017. The flooring which was set down in February 2017 was as a result of out the whole home. We were being informed that when they taken off the previous flooring that each of the nail heads and staples will be flush before the new floors went down. In September we noticed that a nail head was pushing through a plank so we phone Empire to report it. Just after a couple os months we did have considered one of the initial installers arrive out and correct the nail and replace the plank.
We all know missed appointments can be discouraging, and we’d like to handle your worries ASAP. However, we’re struggling to Find your account. Make sure you e-mails us at customersupport@ empire-today.com with both of those your account and speak to information. We look forward to hearing from you!
He informed me that the carpet installers weren't the schedulers and they should not have advised me that they would be back again at nine:00 AM. Terri even told him that we might be willing to agenda it at a later on day if he would honor their promotion which was to have the instillation accomplished by Thanksgiving or it was cost-free.
We’re sorry to hear with regards to the lack of follow up that you choose to’ve obtained. We’ll be in contact along with you Soon to continue working over a resolution.
they installed broken items of laminate from the kitchen space. He pulled up the ground twodays back and replaced the destroyed pieces. However a single piece using a damaged corner
Your customer service or whoever handles your complaints is Awful! This is completely unacceptable the way in which this was managed……what a joke!!
My inadequate mother stayed home all day long watching for the installers. We built a few calls all through the class from the working day to try a time frame to no avail!
October eight, 2018 at nine:56 pm I'm penning this putting up to specific my deep dissatisfaction with the service that I've gained from your organization. After i selected to utilize Empire to interchange the carpet in my basement, it absolutely was due to the representations on your internet site that you've got had an “A ranking” with the greater Business enterprise Bureau and experienced great high-quality items with economical pricing. While the sales person who was sent to my house was respectful and appeared professional, every single individual I have interacted with because then has remaining much being ideal. Initially, I used to be offered an believed time for that early morning of Oct two, 2018. I took your complete working day off of work making sure that your contractors had entry to the perform website. When the contractors eventually arrived, it absolutely was very well just after noon. Upon their arrival, they went towards the basement, lifted the carpet, and educated me that they'd not do the perform because I had asbestos tiles. My spouse spoke towards the supervisor who then said if we experienced a clean air certificate, they might do the work. Prior to I could go upstairs to look by way of my information, your contractors had remaining and I experienced squandered a complete working day handling your company. Just after their departure, I named your business and spoke for the installation supervisor who certain me that I'd obtain an e-mail confirmation along with a return of my deposit, given that the get the job done couldn't be done. This specific supervisor www empiretoday com reviews also furnished me While using the title of a specific corporation he stated which i required to use for asbestos remediation. I took the knowledge, all over again requested him about my deposit, and was Once more reassured. As of today, October eight, 2018, I am but to get either the promised e-mail or return on my deposit. Therefore, I referred to as your company back once again and spoke to a agent who transferred me on your cancellation Section. I then spoke to another representative who explained to me that there were no refunds on the deposit and referred me to web site eight of my deal.
– Installation day two: The will work had been remarkable and worked exceptionally hard. It had been very clear they did not choose to return An additional working day while, and ended up finishing all over 9:30 PM, which was A serious inconvenience to may perhaps family with two youthful children.
In the end, I devote my workdays inside a plush office with no handbook obligations and these men devote their time working day in and day out... pounding, lifting, shifting weighty home furnishings, etcetera. Getting greeted with hostility proper out from the gate wouldn't motivate me to accomplish the very best position I could do.
We now have still left numerous messages but she does not return calls so following step LEGAL if they don't substitute floor and put in bathroom Accurately.