Oh my God!!! I attempted to clearly show him my paperwork, then I recognize he doesn't have an understanding of English. I gave up and sent him away. I checked The brand new vinyl flooring he just put.....not Great... the silicone caulking among the tub and Vinyl floor requires redone
Consumers like to do small business with somebody that will admit issues and condition how they created improvements.
1- Today could be the 4th installation appointment Empie skipped. Every time they did which i needed to take a working day off from get the job done :( it is possible to picture how this impacted my job And that i nonetheless do not have the carpet.
My partner calls at 6:30, they remain not listed here. At this stage, we explain to them not to come back. They've still left carpet, tack strips and tools laying all over upstairs. Carpet and pad in the entrance garden. We move all the things to the garage ourselves.
I really need to say, the convert-close to time after I posted this situation was fantastic. My hat is off to Rex and Billy for stepping in and making sure my issues ended up being attended to.
When I lastly bought Empire to agree to cancel my order and refund my revenue, they did not observe as a result of. It took me disputing the cost through my credit card company for getting them to Last but not least method my refund...two months when they at first agreed to do so. I'd hardly ever use this business all over again for any kind of carpeting demands dependant on how they take care of their prospects.
I have experienced Empire Today set up carpeting, flooring, tiles and ceramic tiles. They have labored on my residence and rental house. I regarded other providers but Empire Today could Focus on my rental residence the subsequent day, which was vital that you me. On the other hand, I am not really pleased While using the carpeting. As soon as I'd gotten it, I contacted them and stated that it wasn't sporting properly. It had been bunching up. They sent somebody out after I termed 3 times and I used to be instructed the carpet had excess carpet fiber down deep and it absolutely was separating the carpeting.
Empire Today set up flooring that appear to be wood plank inside our kitchen and lounge. And I much like the way it seems. They are the lightest shade that Empire had, and it's a good shade.
Sigh. I chalk that as much as my fault, Probably I must not have remaining it on the ground, and I'm able to spend an hour or two prying it out, scraping it down, and changing it with an extra. Set up begins which is concluded fairly rapidly. I'm questioned to perform a stroll-by means of, and all seems nicely sufficient, but I'm no carpet qualified.
Proud of The entire procedure. All completed in per day. Terrific crew for laying the ground. They were being super helpful in shifting my furniture around and an excellent job. Highly endorse!
For sure, the day that I took off of labor for your rug put in, installers in no way arrived. Not merely is this unacceptable, but my Tenant is designed to be going in almost everything today, but there's no rug inside of a bulk from the apartment, just an unfinished ground. As a repeat client of Empire Today, I'm speechless.
He expounded to the wonderful guarantee from the sample I chose (when Under no circumstances giving me a warranty in hand). I should have bailed then and there, my undesirable.
Use some other person! more info They use distinct contractors, so their installation quality differs. I'd them put in a laminate floor three a long time in the past in my LR, hallway, and Bed room. Inside one particular 12 months that they had to return to replace two threshold strips that pulled loose. Once the worker arrived he questioned "why I didn't swap it myself.
Quit pursuing Karen S. 3/30/2018 Quite disheartening to work with! Wonderful if all you should do is have them carpet a sq. place but Usually do not get carpet runners for your stairs from Empire. Just after per month along with a 50 % of waiting, several unanswered messages, and several bogus "automatic" set up dates, I lastly found out they by no means had the carpet sent towards the binding corporation And they'd ought to come back out to remeasure. And my loyal rep, James/Tony -- not sure which can be his true name -- the 1 I could rely on for something and could Get in touch with day or night time, completely vanished when I required him most!